We provide services for your support
We support you with a comprehensive range of services and support. Find support for technical problems, further information and competent contact persons for your individual needs.
Do you have questions about implementation, integration or about our software solutions / products? Our competent employees will be happy to assist you.
Our service offerings
Sometimes questions can only be answered directly on the phone. You can reach us Monday through Friday between 07:30 - 19:00 under the phone number +49 6341 6810-300.
We also support you via video conference to answer your questions.
What our customers say...
|No update and support option||Standard support||Premium octoplant support|
|Access to online help|
|Access to software updates|
|Access to version upgrades|
|Access to beta version|
|Access to online support ticket system|
|Access to support portal||24 / 7||24 / 7|
|Access to phone support||7 / 5|
|Response time to4 support questions||48 h||24 h|
|Support quota (support portal)||10 tickets / year|
Unlimited tickets / year
|Support hours quota for remote or telephone support||24 h / year|
More individual advice through a personal conversation.
Contact us and talk to our experts.
We will be happy to help you!