AUVESY-MDT Services
We offer a comprehensive range of services and support for our solutions.
We provide services for your support
We support you with a comprehensive range of services and support. Find support for technical problems, further information and competent contact persons for your individual needs.
Our service offerings
Hotline
Sometimes questions can only be answered directly on the phone. You can reach us Monday through Friday between 07:30 - 19:00 under the phone number +49 6341 6810-300.
![[Translate to English:] Videokonferent am Laptop](/fileadmin/_processed_/9/6/csm_auvesy-mdt-video-beratung_075214f70d.png)
Video conferencing
We also support you via video conference to answer your questions.
Our Tools
What our customers say...
Thanks to versiondog*, we get an up-to-date overview of the production facilities. versiondog makes work easier, saves time and gives us complete security as to which changes have been made. More quality is not possible!
*) versiondog was the former software solution from AUVESY
Our support offer
| No update and support option | Standard support | Premium octoplant support | |
| Access to online help |  | | |
| Access to software updates |  | | |
| Access to version upgrades | | | |
| Access to beta version | | | |
| Access to online support ticket system | | | |
| Access to support portal | |  24 / 7 | 24 / 7 |
| Access to phone support | | | 7 / 5 |
| Response time to4 support questions | | 48 h | 24 h |
| Support quota (support portal) | | 10 tickets / year | Unlimited tickets / year |
| Support hours quota for remote or telephone support | | | 24 h / year |
