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AUVESY-MDT Services

We offer a comprehensive range of services and support for our solutions.

We provide services for your support

We support you with a comprehensive range of services and support. Find support for technical problems, further information and competent contact persons for your individual needs.

Our service offerings

Hotline

Sometimes questions can only be answered directly on the phone. You can reach us Monday through Friday between 07:30 - 19:00 under the phone number +49 6341 6810-300.

[Translate to English:] Videokonferent am Laptop

Video conferencing

We also support you via video conference to answer your questions.

Our Tools

What our customers say...

Thanks to versiondog*, we get an up-to-date overview of the production facilities. versiondog makes work easier, saves time and gives us complete security as to which changes have been made. More quality is not possible!

Hassan El Haddad, MAS Automation, works as a technical automation specialist at HTD, Tata Steel Europe.
*) versiondog was the former software solution from AUVESY

Our support offer

 No update and support option  Standard  supportPremium octoplant support
Access to online help                                                                        
Access to software updates                            Kreis mit rotem x                                             
Access to version upgrades                           Kreis mit rotem x                                             
Access to beta version                            Kreis mit rotem x                                             
Access to online support ticket system                           Kreis mit rotem x                                             
Access to support portal                            Kreis mit rotem x         Icon mit Uhrzeit   24 / 7         Icon mit Uhrzeit   24 / 7
Access to phone support                          Kreis mit rotem x                       Kreis mit rotem x         Icon mit Uhrzeit    7 / 5
Response time to4 support questions                          Kreis mit rotem x         Icon mit Uhrzeit     48 h         Icon mit Uhrzeit    24 h
Support quota (support portal)                          Kreis mit rotem x               10 tickets / year

  Unlimited tickets / year

Support hours quota for remote or telephone support                          Kreis mit rotem x                       Kreis mit rotem x         Icon mit Uhrzeit  24 h / year
    
CONTACT US

More individual advice through a personal conversation.

Contact us and talk to our experts.
We will be happy to help you!