We provide services for your support

We support you with a comprehensive range of services and support. Find support for technical problems, further information and competent contact persons for your individual needs.

Do you have questions about implementation, integration or about our software solutions / products? Our competent employees will be happy to assist you.

Our service offerings

Training courses

Learn everything needed to use our software solutions successfully in a virtual training course or through an e-learning course.

Check training courses

Services

Our system integrators will advise you on an equal footing in all matters relating to your data management project.

Check services

Hotline

Sometimes questions can only be answered directly on the phone. You can reach us Monday through Friday between 07:30 - 19:00 under the phone number +49 6341 6810-300.

[Translate to English:] Videokonferent am Laptop

Video conferencing

We also support you via video conference to answer your questions.

Supported implementation

We support you with the implementation on-site. Find your partner in your region.

Find your partner

Contact partner

Contact us if you have any questions regarding implementation, integration or other topics related to our software solutions. Our competent employees will be happy to assist you.

Our Tools

Support portal

AUVESY-MDT customers will find an overview of their submitted requests, with their respective status, and automatic notifications on status changes.

Support portal

octoplant online help

Octoplant customers and partners can find and download information about updates and upgrades here.

octoplant online help

versiondog online help

Users can access tutorials, best practices, enhancements, and other information about our software solutions in the online help.

versiondog online help

What our customers say...

Thanks to versiondog*, we get an up-to-date overview of the production facilities. versiondog makes work easier, saves time and gives us complete security as to which changes have been made. More quality is not possible!

Hassan El Haddad, MAS Automation, works as a technical automation specialist at HTD, Tata Steel Europe.

*) versiondog was the former software solution from AUVESY

Our support offer

	No update and support option	Standard support	Premium octoplant support
Access to online help
Access to software updates
Access to version upgrades
Access to beta version
Access to online support ticket system
Access to support portal		24 / 7	24 / 7
Access to phone support			7 / 5
Response time to4 support questions		48 h	24 h
Support quota (support portal)		10 tickets / year	Unlimited tickets / year
Support hours quota for remote or telephone support			24 h / year